Who Threw That Monkey Wrench?
Who Threw That Monkey Wrench?
Wesley Greene presents "Who Threw That Monkey Wrench?", part of the "Career in Retail Selling Sales Training Series". Industrial film about the correct ways in which department stores should deal with their customers.
Who Threw That Monkey Wrench?
MS/MCUs three Caucasian men in business suits walking into office of Personnel Manager to tell their tales of woe, complete with flashbacks; the men take seats as the bald, moustachioed manager gets off phone, asks, "Where's the funeral?"; they try telling their stories at the same time, so the manager angrily tells them "one at a time", with salesman Herb going first. MSs salesman Herb being berated by angry old white woman whose account was billed for things which she didn't buy, so she threatens to close the account and take her bidness elsewhere; Herb explains to Mrs. Jameson that her name is similar to another woman's and somebody made a mistake; good CU of her face, flushed with skepticism. The manager asks Dan what his beef is; Dan digs thumbs into vest, complains about drivers wanting to quit b/c of bad delivery labels; he shows a shipping label that is poorly made out, causing confusion. MS uniformed deliveryman with package looking at long line of apartment buzzers; doesn't find the name, shakes head and leaves. MS another deliveryman delivering package to a woman who explains in a lofty accent that no such Mrs. Wilson lives at that address, so the deliveryman apologizes and walks off. A Third manager, Howard, complains that workers can't remember the denomination of bills that customers give them (short-changing the customers). MSs two Caucasian women gossiping at sales counter while cashier writes up receipt in old-fashioned book; the total is $3.75, and the customer gives clerk a bill, later claiming that it was a ten rather than a five; the clerk & the customer argue, Howard the Manager asking the latter is he can help; customer's friend reminds her she spent the ten on candy, so she apologizes to the clerk.
Who Threw That Monkey Wrench?
The personnel manager tells the three managers seated before him that it's time for a refresher course on the mechanics of the sale, assures the men that he will take care of it; the men exit. The personnel manager rubs bald head while sitting behind desk until someone knocks at door, causing him to say, "Give me strength. Come in." Employee Nick enters and complains about customers complain about missing receipts for returns; HR man assures he'll take of it; Nick thanks him, exits; HR man says to camera, "If I could only convince them, it's important to remember these things. It's so easy to do it the right way." FO/FI CUs hand filling out a sales order slip properly. MS white female clerk asking woman to spell her street while taking order. MS female clerk at counter announcing charge to two gossiping women; customer hands her a five. MS another female clerk making a point of telling customer she's putting the receipt in the bag. MS personnel manager saying, "And it's so easy to do it the right way."